We didn't all come over on the same ship, but we're all in the same boat. It's no secret that today's workplace is rapidly becoming vast, as the business environment expands to include various geographic locations and span numerous cultures.
What can be difficult, however, is understanding how to communicate effectively with individuals who speak another Importance cross cultural communications, or who rely on different means to reach a common goal.
In , Freddy Law, the founder of Inter Cultural Education Limited (ICE), was working for Google in India while Till Kraemer, the General manager of ICE, was a fresh graduate from Oxford University, UK, with a Master’s degree. Managing Cultural Diversity in Technical Professions (Managing Cultural Differences) [Lionel Laroche Ph.D. leslutinsduphoenix.com] on leslutinsduphoenix.com *FREE* shipping on qualifying offers. 'Managing Cultural Diversity in Technical Professions' provides managers of technical professionals with clear and tested strategies to improve communication and increase productivity among culturally diverse technical . Jun 29, · Cultural sensitivity skills help you avoid workplace disagreements due to cultural issues. Important skills include communication, the ability to work in teams and flexibility.
Cross-Cultural Communication — The New Norm The Internet and modern technology have opened up new marketplaces that allow us to promote our businesses to new geographic locations and cultures.
And given that it can now be as easy to work with people remotely as it is to work face-to-face, cross-cultural communication is increasingly the new norm. And why limit yourself to working with people within convenient driving distance when, just as conveniently, you can work with the most knowledgeable people in the entire world?
For those of us who are native English-speakers, it is fortunate that English seems to be the language that people use if they want to reach the widest possible audience. However, even for native English speakers, cross-cultural communication can be an issue: Just witness the mutual incomprehension that can sometimes arise between people from different English-speaking countries.
In this new world, good cross-cultural communication is a must. This is just one of our many resources on working effectively in different cultures. See the Managing Around the World articles in our Team Management section for more on working with people from different cultures and backgrounds.
Understanding Cultural Diversity Given different cultural contexts, this brings new communication challenges to the workplace. Even when employees located in different locations or offices speak the same language for instance, correspondences between English-speakers in the U.
In such cases, an effective communication strategy begins with the understanding that the sender of the message and the receiver of the message are from different cultures and backgrounds. Of course, this introduces a certain amount of uncertainty, making communications even more complex.
Without getting into cultures and sub-cultures, it is perhaps most important for people to realize that a basic understanding of cultural diversity is the key to effective cross-cultural communications. Without necessarily studying individual cultures and languages in detail, we must all learn how to better communicate with individuals and groups whose first language, or language of choice, does not match our own.
Developing Awareness of Individual Cultures However, some learning the basics about culture and at least something about the language of communication in different countries is important. This is necessary even for the basic level of understanding required to engage in appropriate greetings and physical contact, which can be a tricky area inter-culturally.
For instance, kissing a business associate is not considered an appropriate business practice in the U. And, the firm handshake that is widely accepted in the U.
If a leader or manager of a team that is working across cultures or incorporates individuals who speak different languages, practice different religions, or are members of a society that requires a new understanding, he or she needs to work to convey this. Consider any special needs the individuals on your team may have.
For instance, they may observe different holidays, or even have different hours of operation. Be mindful of time zone differences and work to keep everyone involved aware and respectful of such differences. Generally speaking, patience, courtesy and a bit of curiosity go a long way.
And, if you are unsure of any differences that may exist, simply ask team members. Again, this may best be done in a one-on-one setting so that no one feels "put on the spot" or self-conscious, perhaps even embarrassed, about discussing their own needs or differences or needs.
Demand Mutual Acceptance Next, cultivate and demand mutual acceptance and understanding. In doing this, a little education will usually do the trick. Most people will appreciate the information and will work hard to understand different needs and different means used to reach common goals.
However, when this is not the case, lead by example and make it clear that you expect to be followed down a path of open-mindedness, understanding and acceptance.
However, you need to maintain standards of respectable behavior. The following "rules of thumb" seem universal: Team members should not damage the cohesion of the team or prevent it from becoming more effective.
Team members should not unnecessarily harm the interests of other team members. Other factors such as national law are obviously important. When dealing with people in a different culture, courtesy and goodwill can also go a long way in ensuring successful communication. Again, this should be insisted on.Cultural awareness involves recognizing different beliefs, values and customs that other people have that are based on their origins or upbringings.
Cultural awareness positions people to be more successful in both personal and professional relationships. Origin and personal experiences shape. Lecture Overheads: Communicating Across Cultures Communication for Managers Fall 1. Effective cross-cultural communication means.
Maximizing that knowledge to minimize misunderstanding. Being able to recognize cultural variables. Importance and rigidity of gender roles. In , Freddy Law, the founder of Inter Cultural Education Limited (ICE), was working for Google in India while Till Kraemer, the General manager of ICE, was a fresh graduate from Oxford University, UK, with a Master’s degree.
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Cross-cultural communications can be a challenge. In this article, find out how to overcome language, remote working, and cultural barriers.
Decision-making is a mental activity which is an integral part of planning and action taking in a variety of contexts and at a vast range of levels, including, but not limited to, budget planning, education planning, policy making, and climbing the career ladder.
People all over the world engage in these activities. The underlying cross-cultural differences in decision-making can be a great.